Lost on the Tesla X battery warranty!

[jp2627]

Hey, my Model X has about 37k miles and it’s acting up. The battery won’t charge no matter what I do. I got it new back in late 2017, and this is the first time it’s had this issue. The app says the battery's under warranty until 2025, but then it also says the warranty’s expired. I'm totally lost. Tried to hit up Tesla, but no response. Any clue about this warranty stuff?

 

[skrllx.02]

Don't be confused. While your bumper-to-bumper warranty has expired, that just means general wear-and-tear items aren't covered anymore. The good news is that your battery and drivetrain warranty are still in effect.

 

[Bella]

Hey, my Model X has about 37k miles and it’s acting up. The battery won’t charge no matter what I do. I got it new back in late 2017, and this is the first time it’s had this issue. The app says the battery's under warranty until 2025, but then it also says the warranty’s expired. I'm totally lost. Tried to hit up Tesla, but no response. Any clue about this warranty stuff?

It’s odd that the app can't keep its story straight, you should reach out to Tesla for clarification on the warranty.

 

[Emma1]

Hey, my Model X has about 37k miles and it’s acting up. The battery won’t charge no matter what I do. I got it new back in late 2017, and this is the first time it’s had this issue. The app says the battery's under warranty until 2025, but then it also says the warranty’s expired. I'm totally lost. Tried to hit up Tesla, but no response. Any clue about this warranty stuff?

My bumper-to-bumper warranty expired too, but my battery and drive unit warranties are still good. So, it sounds like your battery should still be covered, but if the app is saying otherwise, that’s definitely confusing. If you’re not getting a response from Tesla, it might be best to double-check the warranty details and see if there’s a way to escalate the issue.

 

[Thomas1800]

Hey, my Model X has about 37k miles and it’s acting up. The battery won’t charge no matter what I do. I got it new back in late 2017, and this is the first time it’s had this issue. The app says the battery's under warranty until 2025, but then it also says the warranty’s expired. I'm totally lost. Tried to hit up Tesla, but no response. Any clue about this warranty stuff?

For sure, warranties can be a total mess. Tesla’s system is not the most transparent when it comes to coverage details. Since your battery’s still under warranty until 2025, I’d definitely keep nudging them on this. Could be a glitch in the app, or they might’ve just got your info all jumbled up. Either way, don’t let ‘em slide!

 

[zY-boss]

@jp2627 You can directly contact Tesla regarding this issue. I know that they will refer you back to the warranty information but as long as you provide information that warranty information and app doesn’t coincide, you will surely win. If no one is responding, try other options to contact them and maybe look for a higher representative that can help you sort this out.